User Friendly tells the story of Columbia Internet, "the friendliest, hardest-working, and most neurotic little Internet Service Provider in the world." Take three techs, two salespeople, a designer, two executives, a couple of administrative staff, mix in a mischievous Artificial Intelligence and a "dust puppy" born from the innards of a mega server, put them all together in a crowded little office, and you have the makings of one of the most off-beat, original, and funny comic strips to come along in years. User Friendly reads like Dilbert for the open-source community. Already in syndication in The National Post, one of Canada's two leading national newspapers, and with a massive online following, it provides outsiders a lighthearted look at the world of the hard-core geek, and allows those who make their living dwelling in this world a chance to laugh at themselves.Yes, it's a cliché, but it's true enough to be worth repeating: User Friendly is to the open-source world what Dilbert is to swarming hives of Windows cubicles. Set in an ISP company that keeps getting bought and sold, the constant remains a team of cynical, hilarious techies. M.B.A.s and marketers drift in and out, as do CEOs, often making statements like, "I can't surf the Web. I think the Internet is broken." For anyone who's dealt with similar situations, User Friendly is the ultimate in-joke.
To be fair, the comic is pretty basic in layout and execution. No one will confuse this book with a graphic novel, since the visuals basically exist only to further the punch line. (Think of a stripped-down Bloom County and you're getting close.) Lots of the jokes involve goofy, clichéd rants about the beauty of Quake, Linux, and Star Wars--the holy trinity for a white, wired, 18-26 year-old male audience. But when the author, Illiad, nails the bloated bureaucracy that exists in the tech working world, it's a laugh-out-loud payoff. In one comic, a new "suit" walks into the tech den and asks, What's "one thing that makes your job difficult, and we'll see about eliminating that." The chorus erupts: "Meetings." The new boss replies: "Very good. Now let's spend a few hours discussing why meetings make you unproductive." A comic that tilts at windmills and Windows, it's clear why User Friendly has developed such a strong online cult following. --Jennifer Buckendorff 
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